rEturns & rEfunds

We get it - sometimes things don’t work out. Maybe you ordered the wrong scent, or maybe your dog thought the candle was a new toy. Either way, we’re here to help! Just follow these rules so neither of us end up crying over broken wax.

thE No-lIt PolIcy:

• 14 Days to Decide: You’ve got 14 days from when your candles arrive to return them. No late submissions, or we’ll have to give you the side-eye.
• Pristine Condition Only: If the candle’s been lit, handled too much, or is missing tags and packaging, it’s a no-go. We’re talking original condition here, like the day it left our loving hands and arrived in yours.
• Pack It Like a Pro: Ship it back exactly as we sent it to you. Think bubble wrap, padding, and extra TLC. If it arrives broken, we can’t accept it—and no one wants that awkward convo.
• No Sneaky Use: If it looks used, scratched, or melted in suspicious places, we’ll have to refuse it. We’ll ship it back to you (at your expense) so you can enjoy your “well-loved” candle after all.
• Sales Are Final: Items marked “sale” or “non-returnable” aren’t eligible for returns. Sorry, but those are now yours forever! Good thing they're cute.
   

What's NExt?

• If everything checks out and your candle meets our strict no-lit policy, we’ll process your refund or store credit within 7 business days. You’ll get a confirmation email when it’s done, and then you can stop refreshing your inbox.
  
  

thE MonEy TAlK:

• Shipping Fees Are on You: Return shipping and any duties are your responsibility.
• No Refunds on Original Shipping Costs: Even if your order shipped for free, we still had to pay for delivery. So, we’ll deduct the shipping fee from your refund because, well, candles don’t magically fly themselves to your door.
• No Exchanges (for now): Want a different candle? Return the first one and place a new order. Easy peasy lemon squeezy.