shIPPIng & DElIvEry

ProcEssIng Your OrdEr 

We get it - you want your candles ASAP (we’d be the same). Most orders are processed within 1-3 business days, but here’s the thing: we don’t work weekends or public holidays because our wax Chefs' favourite hobby is to Netflix & Chill. 

On the rare occasion your candle runs out of wax and needs to be poured, we’ll let you know about the tiny delay. Trust us—it’ll be worth the wait. Once your order leaves our Melbourne warehouse, the delivery timeframes below kick in.

shIPPIng ratEs

Shipping fees are calculated at checkout in your local currency. Why the fees? Well, our candles weigh quite a bit, especially after we pack them up like pigs in blankets to make sure they arrive just as adorably as they’re shipped. If we didn’t charge shipping, we’d be forced to eat our own candles for dinner. And honestly, how silly would we look doing that after telling you for soooo long not to f*****g eat it?!?!

DElIvEry TImEframEs

These timeframes start from the moment your order leaves our well moisturised hands. 

COUNTRY	SHIPPING METHOD	DELIVERY TIMEFRAME
United States	Standard	6-10 business days
	Express	3-7 business days
Canada	Standard	6-10 business days
	Express	3-7 business days
Australia	Standard	2-6 business days
	Express	1-3 business days
New Zealand	Standard	8-12 business days
	Express	4-8 business days
United Kingdom	Standard	6-10 business days
	Express	4-8 business days
Europe	Standard	8-12 business days
	Express	6-10 business days
Rest of the World	Standard	8-12 business days
	Express	6-10 business days

 

sIgnaturE on DElIvEry

All orders require a signature on delivery to make sure they reach you and not your hungry neighbour who’s eyeing our delicious-looking candles. Prefer to have your order left at your doorstep instead? Sure thing - just let us know!
But fair warning: if it goes missing, we can’t be held responsible. No refunds or resends - you’ll have to play detective and take it up with your neighbour’s tummy (or their guilty-looking dog).

UnsuccEssful DElIvErIEs

For all orders, carriers usually try to re-deliver a couple of times if the first attempt doesn’t work out. But if delivery still fails (or the address is incorrect), the parcel is sadly destroyed - and our masterpiece is gone forever.

We can’t refund or resend in these cases, so please triple-check that shipping address before you hit “order.” Trust us - losing a candle this cute is a tragedy no one wants to face. 

DutIes & Customs FEEs

Depending on where you live and how much candle goodness you’ve ordered, your local government might slap on customs fees, import duties, or taxes. Just so we’re clear—this isn’t our doing (we don’t see a cent of it). It’s all for your government’s piggy bank.

If you decide not to pay these fees, your order will be sent back to us. When we process your refund, we’ll have to deduct shipping costs (both ways) and those pesky customs charges. So yeah, paying the fee is way less painful than watching your candles go on an expensive round trip… only to end up back here.